IREM Chapter 60: Central Florida, Orlando

I would be remiss if I didn’t take this opportunity to make a public statement in support of the men and women who put their lives on the line for our freedom. While the turn of events, since I drafted this, certainly are reason to celebrate, the men and women of our armed forces are not yet home. As we celebrate their successes lest we not forget their friends and loved ones who patiently await their safe return.

Those very friends and loved ones are our customers, clients, colleagues and mere acquaintances. These are the folks that deal with the anxieties of uncertainty with a heightened awareness. "High Alert" warnings and imbedded media coverage creates additional stresses to everyone’s already busy lives. For this very reason we should assume the responsibility of honing our customer service skills in an effort to identify and diffuse situations that may not have in the past needed diffused.

Making an extra effort to display empathy and patience is paramount. Simply taking a few extra minutes to just "listen" may be all that is needed to resolve a possibly confrontational situation or turn a potentially unpleasant experience into an amicable one.

Whether one chooses to stay on top of the constant media coverage or only follow the headlines, our awareness and understanding of homeland anxieties will benefit us as we maneuver through our business day. Keep in mind that we never know the personal situations of those whose paths we cross. The person you are about to meet may very well have a loved one or friend putting their life on the line for our country.

May we all support the safe return of our troops and practice patience and sensitivity as we carry out our business responsibilities!

Robin Stinson
RCStinsonFL@aol.com

Well, the time is nearing (Monday, May 12th) for our 6th annual charity golf tournament. it promises to be great fun on one of Florida's most exclusive golf courses, Lake Nona. Please make your reservations as soon as possible, you won't want to miss this event. You could win a new Jaguar (hole-in-one contest) or $10,000.00 (putting contest).

Sponsorships are still available. Call Scott Pollock with any questions you may have on being a sponsor for this great event to support The Arnold Palmer Hospital for Children and Women. If you can help with raffle prizes, please call either Scott Pollock (321-689-2794), or Jane Bullock (407-841-0111).

So you think you’re fit!!! Your organization, that is. Well, your local chapter will be sponsoring the first Annual Industry Challenge - a special Olympics of sorts with the residential folks competing against the commercial folks. We always said it took more to manage residential than commercial. Hold on, who said that?? It was my understanding the dealing with those office tenants took much more savvy.

Watch for more information as this new event unfolds. Be picking your teams. It will be an all day event for IREM members, their teams and families. Fun, Food, Competition, and yes, some humility, will fill the day.

Anyone interested in serving on the task force, please contact Robin at 407-323-6653.

"More Bang for the Buck" Our bi-monthly general membership luncheon meeting will be May 13th from 12:00 noon to 1:30 p.m. at Lee’s Lakeside, 431 E. Central Blvd, Orlando. 407-841-1565.

There is free parking across the street from the restaurant or if you choose to park in their garage, the cost will be $1.00 per hour after the first hour that will not be included in the luncheon price.

The meeting charge will stay the same at $25.00 for pre-registration or $30.00 without reservations or billed. If you plan to pay at the door; we now accept MC and Visa.

Results of the CAMEO Awards

CAMEO held its' annual awards luncheon on January 15th, and the following awards were presented:

Property of the year 2002 - Waterford Pointe Apartments (240 unit community in the Waterford Lakes area managed by Margarita Archila - ARM)
Manager of the year 2002 - Abby Easterday - ARM - Community Manager - Magnolia Pointe Apartments (168 unit Senior Housing Community located in Orlando)
Compliance Team Member 2002 - Jessica Fisher ARM, Assistant Manager at Waterford Lakes Apartments
Maintenance Team of the Year 2002 - Pointe Vista Apartments managed by Lisa Doeppel - ARM (388 unit community in Orlando)
The 2002 CAMEO Award - Exemplifying the core values of CAMEO Professionals - Daniel Alicea Vega - Assistant Maintenance Supervisor - Metro Place Apartments (536 unit community in Orlando)
Leasing Team Member 2002 - Veronica Gonzalez - Westpointe Villas Apartments (288 unit community managed by Stephanie Dasher - ARM)
Customer Service Property of the Year 2002 - Palmetto Trace Apartments (196 unit community located in Palmetto, FL)
Maintenance Supervisor of the Year 2002 - Ryan Delliancono - Osprey Ridge Apartments (176 units in Clermont)
Maintenance Team Member of the year 2002 - Charles "Terry" Tucker - Management Team Member 2002 - Anna Middleton - Compliance specialist - corporate office
Team Spirit Award 2002 - The Pines @ Punta Gorda (336 unit community located in Punta Gorda, FL).

Our Chapter’s Friends of IREM program provides an excellent opportunity for members to develop relationships with reputable, quality service providers and other real estate related professionals. We are fortunate to have several outstanding companies among our Friends of IREM membership and if you have not had the chance to become acquainted with these Friends I encourage you to do so.

Partner, well-wisher, confidante and advocate are all synonyms for friend and all those words together describe the many roles our IREM Friends serve. How many times do we call other property managers and ask them if they know a good contractor of one type or another? When we are searching for that particular service provider, how often do we think of our Friends of IREM? In an effort to give our Friends a more effective role and to provide a greater benefit to all our members, we would like to know just how often you think of and consider our Friends members. Would you take a few moments and complete the short survey linked below? Your candid responses will be appreciated.

Click Here to take a Survey!.


	May 8		Executive Council Meeting
	May 12		6th Annual Charity Golf Tournament @ Lake Nona
	May 12 - 13		ASM603 - Financing & Valuation Methods @ FAR Asset Mgmt Tr B
	May 13		ETH800 - Ethics for Real Estate Managers @ FAR
	May 13		Membership Meeting "More Bang for the Buck"
	May 14-15 and May 16		Measuring Performance of Real Estate Assets @ FAR Asset Mgmt Tr B
	June 5		Executive Council Meeting
	June 17-18 and May 16		MNT201 - Introduction to Managing Operations @ FAR

ETHICS FOR REAL ESTATE MANAGERS Register now don’t wait for "Ethics for the Real Estate Manager" course coming up on May 13, 2003. Confront the ethical challenges managers face daily in the property management profession. ETH800 prepares managers to meet stringent ethical standards with a highly interactive course to produce the results you and your clients demand. Attendance at the course and successful completion of the exam at the end of the course is required for the CPM designation. The course includes the following key ethics issues: Unethical business practices, Ethical dilemma resolution, Conflicts of interest, CPM Code of Professional Ethics and Ethical duties to clients, tenants, employers, and colleagues.

For Location information contact Meridythe Kanaga, CPM at 407-862-2292 ext.10 or admin@iremcentralfl.org. For additional information or to register for the course contact: IREM National Course Registration 430 N. Michigan Avenue Chicago, IL 60611-4090. Phone (800) 837-0706. Fax (800) 338-4736. Internet www.irem.org.

PROFESSIONAL DEVELOPMENT SEMINARS
Two of the most respected names in real estate management -- the Institute of Real Estate Management and the University of Wisconsin-Madison, School of Business -- are partnering to present "Real Estate Portfolio Management", two professional development seminars (PDS) targeted specifically to experienced property, asset, and portfolio managers with executive-level decision-making responsibilities.

The dates and locations of the first two offerings are May 8-9 in Newport Beach, CA, and May 15-16 in New York, NY. For more info, click here:
http://www.irem.org/i05_conf/html/prof-dev-main.cfm .

SUCCESSFUL SITE MANAGEMENT
Do you want to be the best apartment manager in the Central Florida region? Then you must be trained by the best. Our chapter is hosting "Successful Site Management" course (RES 201) this fall and not only do we want to help you become the best; we also want to make it financially feasible. That's why we have decided to offer a scholarship to one person. To be eligible you must meet the following criteria:

must be employed at a residential property within the regional boundaries of our Chapter;
the property must have at least 150 apartment units;
must obtain 2 letters of recommendation; one from your current employer and one from a vendor or an individual from our industry;
your employer must provide us with a letter stating that you are not eligible to receive any type of education reimbursement for this course;
you must provide us with a short statement indicating why you should be the receipient of this scholarship;
you must attend the meeting in which we will be awarding the scholarship

There is only one catch. You must apply by August 1, 2003. We cannot make it any easier. If interested in applying or if you have any questions, please email me at
elisboa@picernefl.com . We can only offer one scholarship at this time, for more information on national scholarships visit
www.irem.org . We hope to hear from you soon.

Eddie Lisboa
Minority Outreach Chair

IREM Central Florida Chapter #60 Important Links:

Committee Chairs

Board of Directors

Friends of IREM

Calendar of Events

IREM National

Please note the mailing address only for our local IREM office has changed. Please make changes to your database immediately to reflect the following: IREM Chapter 60, P.O. Box 160580, Altamonte Springs, FL 32716-0580. The physical address is 491 N. S.R. 434, Suite 125, Altamonte Springs, FL 32714-2182.

WELCOME NEW MEMBERS!
Sandra Sacka, Candidate, Judith Martin CPM, and Linda Carter, CPM are new move ins to our Chapter. Welcome to Central Florida.

Congratulations to John Jessup who has just been approved as a new CPM Candidate.